Privacy Policy

• Account details: name, email, phone, location/town, profile completeness.
• Authentication data via Appwrite (email verification codes, Google sign-in where enabled).
• Purchase data: ticket/booking codes, quantities, amounts paid and outstanding, payment plan (full or Lipa), event or product references.
• Payment metadata: phone used for payment, status, provider references, timestamps.
• Support and admin notes related to reminders or closing alerts.
• Newsletter subscription email and source, if you opt in.
• Technical logs needed to keep the service secure and reliable.

• Create and manage your membership and bookings.
• Process payments and instalments, and send receipts or payment reminders.
• Send closing alerts before event deadlines when an admin triggers them.
• Enforce Terms — including non-refund of unpaid Lipa balances and account bans where applicable.
• Operate charity campaigns and thank-you communications when you donate.
• Improve events, support and fraud prevention.

We share data only as needed with payment processors, email delivery (transactional and campaign mail), hosting and database providers (including Appwrite), and venues or partners solely to fulfil a booking you requested. We do not sell your personal data.

We keep account and purchase records for as long as needed for operations, accounting, dispute handling and legal obligations. You may request account updates via nakurusocialclub@gmail.com. Some payment and ban records may be retained to prevent abuse.

We use access controls, authenticated sessions and reputable processors. No method of transmission is perfectly secure; protect your email inbox used for verification codes.

You can update profile details in Account, unsubscribe from marketing where offered, and contact us to ask what data we hold. Essential transactional messages (tickets, payment, Lipa closing alerts you are due) may still be sent when required to fulfil a purchase.

Privacy questions: nakurusocialclub@gmail.com.